Terms of Service

1. Acceptance of Terms

By accessing or using PickARoofer (pickaroofer.com) — including submitting any form, requesting a quote, or signing up as a contractor — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Description of Service

PickARoofer is a lead generation platform that connects homeowners seeking roofing services with local roofing contractors. PickARoofer is not a roofing contractor and does not perform roofing services. We do not employ or supervise contractors listed or matched through our platform.

3. Homeowner Terms

For Homeowners

3.1 Service Request Submissions

When you submit a service request through PickARoofer, you authorize us to share your contact information (name, phone, email, city, and project description) with one local roofing contractor in your area. By submitting a request, you confirm that:

• The information you provide is accurate and truthful
• You are 18 years of age or older
• You are the homeowner or authorized representative for the property
• You have a genuine need for roofing services

3.2 TCPA Consent

By providing your phone number and submitting a request, you expressly consent to receive calls and/or text messages from PickARoofer and/or the assigned roofing contractor at the number provided, including calls or texts made using automated telephone dialing systems or artificial/prerecorded voice messages. This consent is not a condition of purchase. Standard message and data rates may apply. You may opt out of text messages by replying STOP.

3.3 No Guarantee of Contractor Response

PickARoofer makes reasonable efforts to connect you with an available contractor. We do not guarantee that a contractor will contact you within any specific time frame, accept your project, or provide a specific price. Contractor availability depends on your location and service demand.

3.4 Independent Contractor Relationship

Any roofing contractor you engage through PickARoofer is an independent business, not an employee or agent of PickARoofer. PickARoofer is not a party to any agreement between you and a contractor. PickARoofer is not responsible for the quality, safety, pricing, timeliness, or outcome of any work performed by contractors.

4. Contractor Terms

For Contractors

4.1 Eligibility

To register as a contractor on PickARoofer, you must:

• Hold a valid state contractor's license for roofing work in your operating jurisdiction
• Carry general liability insurance of at least $1,000,000 per occurrence
• Be in good standing with applicable licensing boards
• Be a legitimate roofing business (no fake accounts or fraudulent sign-ups)

4.2 Lead Purchase and Acceptance

Leads are billed per accepted lead at the rate set at the time of acceptance. You may preview lead details (city, job type, project description) before accepting. Once a lead is accepted, the fee is non-refundable except as provided in our Lead Credit Policy. PickARoofer reserves the right to change lead pricing with notice.

4.3 Lead Credit Policy

A lead credit may be issued if: (a) you can document 3 good-faith contact attempts over 48 hours of lead delivery and received no response, or (b) the lead contact information is invalid (wrong number, non-existent email). Credits must be requested within 7 days of lead delivery with documentation. For a valid claim we replace the bad lead with a fresh lead credit and, as a goodwill gesture, add an extra bonus credit on top. Credits are applied to your account and used automatically against your next lead purchase; credits are the sole remedy for an invalid lead and have no cash value. To keep the guarantee sustainable, the goodwill bonus is subject to reasonable anti-abuse limits (per-account frequency and refund-rate review); the replacement credit is always honored, and accounts with an unusually high claim rate may be reviewed before further bonuses are granted.

4.4 Prohibited Conduct

Contractors agree NOT to:

• Contact homeowners for purposes unrelated to the specific roofing project requested
• Resell or transfer lead contact information to third parties
• Misrepresent their credentials, license status, or insurance coverage
• Submit fake or fraudulent lead requests to game the system
• Solicit homeowners to circumvent PickARoofer's payment system

Violations may result in immediate account suspension and recovery of any improperly gained credits.

4.5 No Guarantee of Results

PickARoofer does not guarantee any specific number of leads, close rates, or revenue from participation in the platform. Lead volume depends on homeowner demand in your service area. Actual results vary based on responsiveness, pricing, and contractor reputation.

5. Payment Terms

Payments are processed securely through Stripe. By providing payment information, you authorize PickARoofer to charge the applicable fees for accepted leads. All fees are in US dollars. Chargebacks for valid lead deliveries are considered a violation of these Terms.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PICKAROOFER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. IN NO EVENT SHALL PICKAROOFER'S TOTAL LIABILITY EXCEED THE FEES PAID BY YOU TO PICKAROOFER IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PICKAROOFER DISCLAIMS ALL WARRANTIES INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

8. Indemnification

You agree to indemnify, defend, and hold harmless PickARoofer and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) any dispute between you and a contractor or homeowner; or (d) your violation of any law or third-party rights.

9. Governing Law and Disputes

These Terms are governed by the laws of the state of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, with proceedings held in Delaware. You waive the right to participate in class action lawsuits.

10. Contact

PickARoofer is the operating name of the service described in these Terms. For questions about these Terms, or to request our current mailing address, contact us at:

Email: legal@pickaroofer.com
Website: pickaroofer.com